Refund Policy

Effective Date: 6.29.2025

1. Overview

At CXCHE.SHOP, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help with a clear and fair refund policy.

2. Returns

• You have 14 calendar days from the date you received your item to request a return.
• To be eligible for a return, the item must be unused, in the original packaging, and in the same condition as when you received it.
• To initiate a return, please contact us at support@cxche.shop.

3. Refunds

• Once we receive your returned item, we will inspect it and notify you of the status of your refund within 3 business days.
• If your return is approved, we will initiate a refund to your original payment method within 5–10 business days.
• We will notify you once your refund has been processed.

4. Non-Refundable Items

The following items cannot be returned or refunded:

• Items marked as final sale
• Used or damaged products not caused by delivery
• Gift cards or downloadable software products

5. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the product is defective or you received the wrong item.
• We recommend using a trackable shipping service when returning items.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at support@cxche.shop.

7. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company—it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at support@cxche.shop.

8. Contact Us

If you have any questions about our refund policy, please reach out to us:
📧 support@cxche.shop
📍 Mathew Smith, 2 Macdona Drive, Wirral, Merseyside, CH48 3JD, United Kingdom